Contact

Effective Date: October 22, 2026

COMPANY NAME: Chaozhou Hesheng Intelligent Manufacturing Culture Technology Co., Ltd.

COMPANY ADDRESS: No. 32, South Yong'an Road, Chenqiao Village, Fengxin Street, Xiangqiao District, Chaozhou City, China

Postal Code: 521011

Email: service@bopmint.com

Contact Phone Number: +1 (303) 748-7854

Customer Support: Monday through Friday, 9:00 AM–6:00 PM Pacific Time

Bopmint is owned and operated by Chaozhou Hesheng Intelligent Manufacturing Culture Technology Co., Ltd.

We're Here to Help

Every holiday decoration comes with its own details, from choosing the right finishing accents to finding a suitable way to hang, illuminate, and store your wreaths.

At Bopmint, we welcome your questions about our Christmas wreath accessories, product specifications, order information, and shopping experience. Whether you are preparing a festive front door or organizing decorations for the next season, our customer support team is here to help you find the information you need.

Our goal is to make getting assistance straightforward, so you can spend more time enjoying the details that make your holiday decorations special.

Contact Bopmint

For questions about our products, an existing order, or your shopping experience, please reach out using the contact details below.

Email: service@bopmint.com

Phone: +1 (303) 748-7854

Customer Support Hours: Monday through Friday, 9:00 AM–6:00 PM Pacific Time

You may contact us about:

  • Christmas bows, ribbons, greenery picks, berry accents, and ornament decorations

  • Wreath hangers, adjustable hanging kits, and installation requirements

  • Decorative wreath lights and power requirements

  • Wreath storage bags, ornament organizers, and decoration-care accessories

  • Product dimensions, materials, colors, and package contents

  • Product compatibility, setup, and care instructions

  • Order confirmations, order status, and product options

  • Shipping, tracking, and delivery questions

  • Order change or cancellation requests

  • Damaged, defective, incorrect, or missing items

  • Returns and refunds

  • Privacy-related requests

  • Website and account questions

If your inquiry concerns an existing order, please include your order number whenever possible.

Product Information & Compatibility Assistance

Choosing the right wreath accessory depends on your decoration, display location, and intended use.

If you have questions before placing an order, you may contact us for assistance with available product information, including:

  • Product dimensions, materials, and specifications

  • Bow and ribbon styles, colors, and decorative applications

  • Evergreen picks, berry accents, pinecones, and ornament accessories

  • Wreath hanger dimensions, door clearance, and installation requirements

  • Light string specifications and compatible power arrangements

  • Storage bag capacity and suitable wreath sizes

  • Organizer compartments and included accessories

  • Cleaning instructions and decoration-care recommendations

  • Package contents and available product variations

Different wreaths, doors, and decorative materials have different sizes and requirements. An accessory may not be suitable for every wreath or display location.

Please review the specifications and instructions on the relevant product page before purchasing. If you are uncertain about a measurement, installation requirement, or product feature, contact us for clarification before placing your order.

Finding the Right Holiday Accessory

Different decorating projects call for different finishing touches. If you are unsure which product best suits your needs, you can contact us with a brief description of your project.

For example, you may be looking for information about:

  • Choosing a bow or ribbon to complement an existing wreath

  • Combining evergreen picks, berries, pinecones, and ornaments

  • Finding a suitable hanger for a compatible door

  • Understanding how to arrange decorative lights around a wreath

  • Selecting a storage bag for your wreath's dimensions

  • Organizing small ornaments and seasonal accents

  • Caring for decorative items before storing them between seasons

When relevant, sharing the wreath's approximate size, the intended display location, or the product name can help us identify the information most useful to your inquiry.

Product suitability depends on the specifications of the individual accessory and the conditions in which it will be used. Please follow the product instructions and any applicable safety guidance.

Order Assistance

If you are contacting us about an existing order, please provide as much of the following information as possible:

  • Your full name

  • Your order number

  • The email address used to place the order

  • The product name

  • The selected size, color, or other product option, if applicable

  • A brief description of your question or concern

Providing these details can help us locate the relevant order information and review your inquiry more efficiently.

If you need to request an order change or cancellation, please contact us as soon as possible. Requests are subject to the order's processing status and the applicable store policies.

For your security, please do not send passwords, complete payment card numbers, or unnecessary sensitive financial information by email.

Shipping & Delivery Questions

If you have a question about a shipment or delivery, please contact our customer support team with the relevant order details.

Where available, please provide:

  • Your order number

  • Your tracking number

  • The product name

  • The latest tracking information or delivery status

  • A brief description of the shipping or delivery concern

Our team can review the information you provide and assist with your inquiry.

For details about shipping destinations, order processing, estimated delivery times, shipping charges, and applicable delivery conditions, please refer to our Shipping Policy.

Damaged, Defective, Incorrect, or Missing Items

We understand that receiving an item that is damaged, defective, incorrect, or incomplete can be disappointing, especially when you are preparing for a holiday celebration.

If you experience one of these issues, please contact us promptly after delivery so we can review the situation in accordance with our applicable policies.

To help us understand your concern, please provide:

  • Your order number

  • The product name

  • A clear description of the issue

  • Photographs or video showing the affected item, where applicable

  • Photographs of the outer packaging and shipping label, where relevant

  • Details of any incorrect or missing item

For wreath accessories, helpful photographs may show damaged fabric, broken decorative components, faulty zippers, damaged hooks, light string issues, or missing pieces from a set.

Please retain the affected item and its packaging until you receive further instructions from our customer support team.

Any available resolution will be handled in accordance with our applicable Return and Refund Policy and mandatory consumer rights.

Returns & Refunds

If you have questions about returning an item or requesting a refund, please contact us before sending the product back.

When contacting us, please include your order number, the product name, and a brief explanation of your request.

If your return request is accepted, our customer support team will provide the applicable instructions and, where necessary, the appropriate return address.

Please do not automatically send a returned product to the company address listed on this page unless our customer support team specifically instructs you to do so.

Return eligibility, applicable timeframes, return shipping responsibilities, refund procedures, and other conditions are explained in our Return and Refund Policy. Please review that policy for the terms applicable to your order.

Privacy Requests

If you have questions about your personal information or wish to exercise privacy rights available to you under applicable law, you may contact us by email.

Email: service@bopmint.com

Suggested Email Subject: Privacy Rights Request

Please describe your request clearly and provide sufficient information for us to identify the relevant records and verify your request where required by applicable law.

For additional information about how personal information is collected, used, disclosed, and handled, please review our Privacy Policy and Your Privacy Choices page.

Customer Support Hours & Responses

Our customer support schedule is:

Monday through Friday

9:00 AM–6:00 PM Pacific Time

We aim to review and respond to inquiries as promptly as reasonably possible during our stated support hours.

The time needed to review an inquiry may vary depending on its nature, the information available, and whether additional verification or investigation is required.

For example, some requests may involve:

  • Confirming order information

  • Reviewing product specifications or compatibility

  • Checking shipping and tracking details

  • Assessing photographs of damaged or defective items

  • Reviewing a return or refund request

  • Verifying a privacy-related request

Weekends, public holidays, carrier investigations, and periods of high inquiry volume may affect response times. Where applicable law requires a response or action within a specific period, we will handle the request in accordance with the legally required timeframe.

Company Information

Brand: Bopmint

Operating Company: Chaozhou Hesheng Intelligent Manufacturing Culture Technology Co., Ltd.

Company Address: No. 32, South Yong'an Road, Chenqiao Village, Fengxin Street, Xiangqiao District, Chaozhou City, China

Postal Code: 521011

Email: service@bopmint.com

Contact Phone Number: +1 (303) 748-7854

Customer Support: Monday through Friday, 9:00 AM–6:00 PM Pacific Time

Bopmint is owned and operated by Chaozhou Hesheng Intelligent Manufacturing Culture Technology Co., Ltd.

Thank You for Choosing Bopmint

From decorative bows and festive greenery to wreath lighting, hanging accessories, and seasonal storage solutions, Bopmint brings together the finishing touches that help make holiday decorating your own.

Whether you need product information, help with an order, or clarification about a store policy, we welcome you to contact us.

Bopmint

Decorate with Joy. Celebrate Every Detail.

Thoughtful wreath accessories and seasonal essentials for a warmer, more welcoming Christmas.

Email: service@bopmint.com

Phone: +1 (303) 748-7854