Return and Refund Policy
Effective Date: October 22, 2026
COMPANY NAME: Chaozhou Hesheng Intelligent Manufacturing Culture Technology Co., Ltd.
COMPANY ADDRESS: No. 32, South Yong'an Road, Chenqiao Village, Fengxin Street, Xiangqiao District, Chaozhou City, China
Postal Code: 521011
Email: service@bopmint.com
Contact Phone Number: +1 (303) 748-7854
Customer Support: Monday through Friday, 9:00 AM–6:00 PM Pacific Time
Bopmint is owned and operated by Chaozhou Hesheng Intelligent Manufacturing Culture Technology Co., Ltd.
Our Return and Refund Commitment
At Bopmint, we want you to feel confident when choosing accessories to decorate, display, and care for your Christmas wreaths. This Return and Refund Policy explains how to request a return, what conditions apply, how product issues are reviewed, and how approved refunds are handled.
Our collection includes decorative bows, wired ribbons, greenery picks, berry and pinecone accents, ornament accessories, wreath lights, hanging hardware, storage bags, organizers, and holiday decoration care accessories.
Return eligibility may depend on the product's condition, the reason for the request, the package contents, and applicable law.
Nothing in this policy is intended to exclude or restrict any mandatory consumer right or remedy that cannot lawfully be limited.
1. 30-Day Voluntary Return Period
Bopmint offers a 30-day voluntary return period for eligible products, beginning on the date the order is delivered.
If you wish to return an item, please contact our customer support team within this period and obtain return instructions before sending the product back.
Email: service@bopmint.com
Please include:
-
Your order number
-
The product name
-
The reason for your return request
-
Any additional information reasonably needed to review the request
Requests submitted after the voluntary return period may not qualify under our standard return program. This does not affect any longer or additional rights available under applicable law.
2. Eligibility for Voluntary Returns
For a change of mind, personal preference, an unsuitable selection, or another non-quality-related reason, an item should generally meet the following conditions:
-
The return request is submitted within the applicable return period.
-
The item is unused and unmodified.
-
The item has not been damaged after delivery.
-
All original components, accessories, and included items are present.
-
The item remains in substantially the same condition as when received.
-
Original packaging is retained where reasonably possible.
-
A valid order number or other proof of purchase is available.
For Bopmint products, these conditions may apply to velvet bows, ribbon sets, decorative picks, berry and pinecone accents, ornament accessories, wreath lights, hanging kits, storage bags, organizers, and decoration care kits.
For example, a wreath light set should include the components supplied with the order, while a storage organizer should be returned with its included dividers and accessories.
These conditions apply to voluntary returns and do not remove remedies available for damaged, defective, incorrect, incomplete, or non-conforming products under applicable law.
3. Return Authorization and Instructions
Please contact Bopmint and obtain return instructions before sending any product back.
To help us review your request, provide:
-
Your full name
-
Your order number
-
The product name
-
The reason for the return
-
Photographs or video if the product is damaged, defective, incorrect, or incomplete
If the return is approved, our customer support team will provide the applicable instructions and authorized return address.
Do not automatically send a return to the company address listed at the beginning of this policy. The authorized return destination may differ from our registered company address.
Once your return is approved, please follow the shipping instructions and dispatch timeframe provided by our customer support team.
Returns sent without prior authorization or to an incorrect address may experience processing delays, subject to applicable law.
4. Damaged, Defective, Incorrect, or Missing Items
Please inspect your order after delivery.
If an item arrives damaged, defective, incorrect, or missing a product or included component, contact us within 7 days after delivery so we can review the issue promptly.
Email: service@bopmint.com
Where reasonably possible, include:
-
Your order number
-
The product name
-
A clear description of the problem
-
Photographs or video showing the affected item
-
Photographs of the shipping package and label, where relevant
-
Details of any incorrect or missing component
For wreath accessories, useful evidence may include photographs of damaged ribbon, broken decorative pieces, missing bow components, damaged hanger hardware, faulty light strings, defective zippers, or incomplete organizer sets.
Please retain the affected item and relevant packaging until our team has completed its initial review or confirmed that disposal is appropriate.
Depending on the circumstances, the available resolution may include:
-
A replacement product or component
-
Reshipment of a missing item
-
An exchange, where available
-
A partial refund
-
A full refund
-
Another remedy required by applicable law
Where an issue is attributable to Bopmint or the product as supplied, we will provide appropriate instructions and cover applicable reasonable return-shipping costs as required by the circumstances and applicable law.
The 7-day reporting period is intended to help us investigate delivery-related issues efficiently. It does not eliminate any mandatory statutory right or remedy that remains available after that period.
5. Return Shipping Costs
Responsibility for return shipping depends on the reason for the return.
Returns Due to Seller or Product Issues
If an item arrives damaged, defective, incorrect, or incomplete, or another issue attributable to Bopmint is confirmed, we will provide appropriate instructions and cover applicable reasonable return-shipping costs as required by the circumstances and applicable law.
The available resolution will depend on the nature of the issue, the product, and applicable law.
Voluntary and Non-Quality Returns
For a voluntary return due to a change of mind, personal preference, an unsuitable selection, or another non-quality-related reason, the customer is generally responsible for the return-shipping cost.
Please contact us before arranging a return so that you receive the correct instructions.
Original Shipping Charges
For voluntary non-quality returns, the original US$2.99 standard shipping charge, where paid, is generally non-refundable, subject to applicable law.
Where a return results from a damaged, defective, incorrect, incomplete, or other issue attributable to Bopmint, the original shipping charge will be handled as appropriate under the circumstances and applicable law.
Nothing in this section limits any refund or other remedy that must be provided by law.
6. Return Packaging and Tracking
Please package returned items securely to reduce the risk of damage during transportation.
Where applicable:
-
Pack bows, ribbons, and delicate decorative accents carefully to help preserve their condition.
-
Keep small components, ornament accessories, and hardware together.
-
Include all components and accessories supplied with the original order.
-
Ensure storage bags and organizers are clean, empty, and appropriately packed.
-
Follow the authorized return address and shipping instructions provided by our customer support team.
If you arrange and pay for the return shipment yourself, we recommend using a trackable shipping service and retaining the shipping receipt and tracking number until the return has been completed.
For returns arranged directly by Bopmint, follow the specific instructions provided by our team.
7. Products That May Not Qualify for Voluntary Returns
Unless an item is eligible for a remedy under applicable law, the following circumstances may affect eligibility for a voluntary return:
-
Products materially used or altered after delivery
-
Items damaged through improper use, cleaning, storage, or maintenance
-
Products returned with essential components or accessories missing
-
Products in a materially different condition from when received
-
Items subject to a lawful return restriction clearly disclosed before purchase
-
Items specifically marked as final sale, where permitted by law
For example, ribbon or fabric decorations that have been cut, modified, or stained after delivery may not qualify for a voluntary return. Wreath lights or hanging hardware with missing components or damage caused after delivery may also affect eligibility.
Original packaging is preferred where reasonably possible. However, the absence of packaging alone will not automatically eliminate a legal remedy where applicable law provides otherwise.
These exclusions do not apply where doing so would unlawfully restrict a consumer's rights regarding defective, damaged, incorrect, or non-conforming products.
8. Exchanges and Replacements
If you would prefer a different color, style, or product, one option may be to return the eligible original item and place a new order.
Direct exchanges depend on:
-
Product availability
-
Inventory levels
-
Return eligibility
-
The circumstances of the request
If you receive a damaged, defective, incorrect, or incomplete item, contact us within 7 days after delivery so we can review the issue and determine an appropriate resolution.
Replacement products, replacement components, and exchanges are subject to availability where relevant. Any mandatory remedy under applicable law remains unaffected.
9. Return Inspection
Once an authorized return reaches the designated return location, the returned item may be inspected to confirm:
-
That it matches the purchased product
-
That the included components and accessories are present
-
The item's condition
-
Whether it has been materially used or modified
-
Whether damage occurred after delivery
-
Whether it meets the applicable voluntary return requirements
We will notify you of the result after the inspection.
For voluntary returns, if the item has been materially used, modified, damaged after delivery, or returned with missing components in a way that reduces its value, the return may be declined or an appropriate deduction may be considered where permitted by applicable law.
No deduction should be applied to loss of value caused by an original defect, transportation damage, an incorrect product, seller error, or another issue for which Bopmint is responsible.
10. Refunds
If a refund is approved, it will generally be issued to the original payment method used for the purchase, unless otherwise required or permitted by applicable law.
The refund process may require the returned item to be received and inspected first, where applicable. We will initiate an approved refund in accordance with the applicable return circumstances and legal requirements.
After a refund has been submitted, your bank, card issuer, payment provider, or other financial institution may require additional time before the funds appear in your account.
The date on which funds become available may therefore differ from the date the refund is submitted.
Currency-conversion differences, foreign transaction charges, banking fees, or payment-provider fees imposed by third parties may be outside our control, subject to applicable law.
If you believe an approved refund has not arrived, please:
-
Check the original payment account.
-
Contact your bank or payment provider to ask whether the refund is pending.
-
If the funds are still missing, contact service@bopmint.com with your order number and refund details.
We will review the available information and assist with your inquiry.
11. Partial Refunds
Where permitted by applicable law, a partial refund or other appropriate adjustment may be considered for a voluntary return if handling after delivery has materially reduced the item's value.
Relevant circumstances may include:
-
Use beyond what is reasonably necessary to inspect the item
-
Damage occurring after delivery
-
Missing accessories or components
-
Unauthorized alterations
-
Improper cleaning or storage
-
Returning an item in a materially different condition from when it was delivered
Any decision will depend on the circumstances, the item's condition, and applicable law.
This provision does not apply to loss of value caused by an original defect, shipping damage, an incorrect product, components missing from the original order, or another issue for which Bopmint is responsible.
12. Order Cancellations
If you wish to cancel an order, please submit your request within 48 hours after placing the order by contacting us as soon as possible.
Email: service@bopmint.com
Cancellation requests are subject to the order's processing and fulfillment status. Submitting a request within 48 hours does not guarantee that the order can be canceled, particularly if it has already been processed or dispatched.
If an order can no longer be canceled, you may contact us for guidance on the applicable return process after delivery, subject to the terms of this policy and applicable law.
Any cancellation right or remedy required by applicable law remains unaffected.
13. Refunds Required by Law
Nothing in this policy excludes, restricts, or replaces any mandatory consumer right, statutory cancellation right, refund entitlement, or other remedy that applies to your purchase.
Where applicable law provides rights or remedies that differ from this policy, the mandatory legal requirements will apply.
14. Contact Us
If you have questions about a return, replacement, refund, or order cancellation, please contact our customer support team.
Brand: Bopmint
Operating Company: Chaozhou Hesheng Intelligent Manufacturing Culture Technology Co., Ltd.
Company Address: No. 32, South Yong'an Road, Chenqiao Village, Fengxin Street, Xiangqiao District, Chaozhou City, China
Postal Code: 521011
Email: service@bopmint.com
Contact Phone Number: +1 (303) 748-7854
Customer Support: Monday through Friday, 9:00 AM–6:00 PM Pacific Time
Bopmint is owned and operated by Chaozhou Hesheng Intelligent Manufacturing Culture Technology Co., Ltd.
Bopmint
Decorate with Joy. Celebrate Every Detail.
Thank you for choosing Bopmint for your Christmas wreath accessories and seasonal decorating essentials. We appreciate the opportunity to assist you and help make your holiday decorating experience a positive one.